Apps Survey – 49% of Consumers Believe Brands Are Neglecting In-App Customer Support AIT News Desk Aug 4, 2022 Despite surge of mobile usage, only 12% of consumers say mobile support is "excellent" Mobile apps have become the center of people's everyday lives,…
Customer Experience Helpshift Launches “Metashift” – the World’s First Customer Support System… AIT News Desk Mar 31, 2022 Helpshift, the established leader in in-app customer service and user support for mobile-first brands, has announced the launch of Metashift, its…
Machine Learning unitQ Announces New Relationship with Amazon Web Services Teaming Together to Improve Product… AIT News Desk Mar 22, 2022 The unitQ Monitor will now provide data-driven insights to product quality for AWS customers. unitQ, the platform empowering companies to take a…
Automation Helpshift Announces Elevation of Key Executives to Bolster Leadership Team AIT News Desk Feb 28, 2020 Founder and Current Chief Strategy Officer, Abinash Tripathy, Taking Over Role of CEO While Current Chief Revenue Officer, Eric Vermillion, Takes Over…
Automation Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level AIT News Desk Nov 20, 2019 New Amazon Connect partnership powers connected customer conversations across phone and messaging Helpshift, the platform revolutionizing customer…
SaaS Limitless Unveils AI-Based LimitlessLiveMessenger™ to Provide World-Class Customer Service Sudipto Ghosh Aug 7, 2018 The New Product Allows Customers to Route Their Queries to Crowd Service Ambassadors and Improve Customer Service Limitless, the UK-based inventor…
Chatbots & Intelligent Assistants Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service AIT News Desk Mar 23, 2018 New AI-Powered Capabilities Allow Enterprises to Optimize Support Operations and Deliver Superior Customer Service at Scale Helpshift, the company…
Chatbots & Intelligent Assistants Helpshift Brings on CMO Paul Sebastien and VP of Business Development Chuck Coulson AIT News Desk Feb 8, 2018 In His New Role As CMO, Sebastien Will Focus On Bringing Increased Market Visibility To The Company’s Product Offerings And Technology, While Coulson…