Browsing Tag

Intelligent Virtual Agent

Five9 Agent Assist and Inference Studio Platform Win 2021 BIG Innovation Awards

AIT News Desk Jan 13, 2021

Five9, a leading provider of the intelligent cloud contact center, announced that Five9 Agent Assist has been named a winner in the 2021 BIG…

Sales and Customer Support

Five9 to Acquire Inference Solutions

AIT News Desk Oct 30, 2020

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference…

Automation

IT Decision Makers Will Increase Investments in Automation as a Result of COVID-19

AIT News Desk Jul 14, 2020

Nearly two-thirds of US IT decision-makers plan to increase their investments in automation technology over the next year as a result of Covid-19,…

Analytics

DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual…

AIT News Desk Jun 4, 2020

Intelligent Virtual Agent platform provider Inference Solutions is recognized as the global market share leader, based on number of customers, in the…

Assistive Technologies

IPsoft Named a Leader in Everest Group Report on Intelligent Virtual Agent Technology Vendors

AIT News Desk Apr 21, 2020

Receives Top Assessments for Market Adoption, Portfolio MIX, Implementation, Maintenance and Support, and Breadth of Services. IPsoft, the largest…

Natural Language

IPsoft’s Amelia Rated No.1 in Everest Group Report on Intelligent Virtual Agent Market

AIT News Desk Dec 28, 2018

Amelia, the industry’s most-human digital AI colleague, is the only IVA to receive top ratings across all key dimensions in a new assessment of…