Intelligent Virtual Agents

How do cloud contact centers benefit from using AI-powered recommendations for customer service? A: AI-powered recommendations merge personalized…

Five9, Inc., a leading provider of the intelligent cloud contact center, announced new milestones around the use and adoption of its Intelligent…

New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers…

New Report on Hyper-Intelligent Automation Highlights Amelia's Market Leadership. Amelia, the largest independent leader in enterprise…

Rapidly expanding mobile testing clinic leverages Five9 and its Intelligent Virtual Agents (IVA) to manage on average 20k inbound calls a day…

New Partnership With Industry Leader Amelia Provides AI Foundation for Company’s Latest Offering Anexinet Corporation, a leading provider of digital…

Avaya AI Virtual Agent Enhanced – the newest co-innovation with Google Cloud – now being adopted by customers worldwide Avaya, a global leader in…

The Digital Employee Builder lowers technical barriers for implementing conversational AI agents and dramatically compresses time-to-value Amelia, an…

Espresso Capital announced that it has provided Inference Solutions, a global provider of Intelligent Virtual Agents, with a US$8 million credit…

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, announced that Inference Studio 6.3…