interaction analytics

New Strategic Alliance Empowers South African Businesses with Holistic Analytics and Business Insights through Advanced AI-Driven Interaction and…

Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the…

InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced the acquisition of the assets of…

DMG Consulting’s in-depth analysis reveals NICE is the market share leader of WFO, interaction analytics, WFM, quality management and recording…

NICE announced that it has been recognized as the Interaction Analytics market share leader, based on a 39.4 percent share of seats by DMG Consulting…

Infosys, a global leader in next-generation digital services and consulting, announced the launch of Infosys Cortex, its customer engagement platform.…

CallMiner, the leading provider of speech and customer interaction analytics, announced the release of the CallMiner Continuum Maturity Model, a…