TELEO Capital Portfolio Company, Sharpencx, Acquires Plum Voice
TELEO Capital Management, LLC has announced the acquisition of The Plum Group, Inc, a recognized leader in AI driven voice-based customer interaction…
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Interactive Voice Response
Cognigy Achieves AWS Conversational AI Competency Distinction
Cognigy announced that it has achieved the Amazon Web Services (AWS) Conversational AI Competency distinction. This designation recognizes Cognigy for…
Cyara Achieves More Than 30% YoY Growth, Equals Largest VC Funding Round in Australia’s History
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced it closed FY22 with more than 30% growth in…
Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every…
Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital channels. Now consumers can resolve their…
LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers
LiveVox Holdings, Inc., a leading cloud-based provider of customer service and digital engagement tools, launched the SmartStart Program. The new…
InvoiceCloud Updates IVR Offering With Enhanced Features
New Capabilities will Advance Self-Service and Customer Satisfaction
InvoiceCloud, an EngageSmart solution for online bill payment services,…
Zammo.ai Revolutionizes Customer Engagement for Businesses with the Introduction of the…
Transformative voice-first technology works across voice assistants, IVR/telephony, and chatbots, accelerating business transition to and adoption of…
NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and…
VPBank’s implementation of NICE’s voice biometrics will seamlessly secure contact center calls, reduce handle times and boost service quality
NICE …
Microsoft Accelerates Industry Cloud Strategy for Healthcare With the Acquisition of Nuance
Acquisition Will Combine Solutions and Expertise to Deliver New Cloud and AI Capabilities Across Healthcare and Other Industries
Microsoft Corp…
Conversational Customer Experience – Delivered by CXPaaS
"Customer experience” is a term that’s taken on a life of its own throughout the past year. At its core, it’s all about establishing relationships;…