Interactive Voice Response

TELEO Capital Management, LLC has announced the acquisition of The Plum Group, Inc, a recognized leader in AI driven voice-based customer interaction…

Cognigy announced that it has achieved the Amazon Web Services (AWS) Conversational AI Competency distinction. This designation recognizes Cognigy for…

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced it closed FY22 with more than 30% growth in…

Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital channels. Now consumers can resolve their…

LiveVox Holdings, Inc., a leading cloud-based provider of customer service and digital engagement tools, launched the SmartStart Program. The new…

New Capabilities will Advance Self-Service and Customer Satisfaction InvoiceCloud, an EngageSmart solution for online bill payment services,…

Transformative voice-first technology works across voice assistants, IVR/telephony, and chatbots, accelerating business transition to and adoption of…

VPBank’s implementation of NICE’s voice biometrics will seamlessly secure contact center calls, reduce handle times and boost service quality NICE …

Acquisition Will Combine Solutions and Expertise to Deliver New Cloud and AI Capabilities Across Healthcare and Other Industries Microsoft Corp…

"Customer experience” is a term that’s taken on a life of its own throughout the past year. At its core, it’s all about establishing relationships;…