Alocity Expands Its AI Operating System with Mercury’s Open Access Control Infrastructure
Alocity combines Mercury's proven open access control foundation with its AI Operating System, giving integrators and customers a modern path to…
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Intercom
Intercom’s Fin is the First AI Customer Service Bot Built with GPT-4 Technology
Intercom, the only AI-powered, complete customer service solution, announced it has built a breakthrough AI customer service bot called Fin, powered…
Intercom Announces New GPT-3.5 Enabled Features Within its Customer Service Platform
Intercom, the leading customer service platform for internet businesses, announced it has launched three new automation-first features built using…
Intercom Announces Major Updates to its Most Used Product: the Intercom Messenger
Intercom, the Engagement OS, is launching the company's biggest updates to the Messenger, the heart of its customer communications platform and a…
New Harvard Business Review Analytic Services Research Finds Effective Customer Engagement is…
Harvard Business Review Analytic Services released a new report sponsored by Intercom, the Engagement OS, called "Future-Proofing Businesses with…
IrisAgent Launches on Zendesk and Intercom Marketplaces
IrisAgent, an AI-based proactive customer support solution, has partnered with both Zendesk and Intercom and launched its offering on their respective…
Intercom Adds New Products to its Engagement OS, Reinventing Traditional Customer Engagement Models
Intercom, the Engagement OS, launched two new products: Surveys, the only tool if its kind that equips businesses to capture and act on real-time…
Thrive Global Raises $80 Million Series C To Accelerate Hypergrowth And Impact
Thrive Global Series C co-led by Kleiner Perkins and Owl Ventures
Round Also Includes Additional Investment From Existing Institutional Shareholders,…
Rising Customer Expectations Drive Demand for Messenger-Based, Conversational Support Experiences
With irreversible changes to how the world does business over the past year, support leaders now say that customers will prefer conversational,…
Dialpad Partners With Intercom to Provide AI-Powered Calling to More Sales and Support Agents
New Dialpad integration with Intercom brings together the power of voice and chat
Dialpad Inc., the industry leader in AI-powered…