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Browsing Tag

IVR

Financial Services

ACI Worldwide Introduces New “Delay My Payment” Capability to Help Address Bill Payment Challenges…

AIT News Desk Apr 9, 2020

As More Consumers Face Bill Payment Difficulties Due to COVID-19, ACI Speedpay Assists Consumers and Billers With Digital Communication and Payment…

Cyara Launches Cloud Contact Center Migration Solution for Genesys PureCloud

AIT News Desk Sep 10, 2019

Cyara Accelerator for Genesys Purecloud Cuts On-Prem to Cloud Migration Time in Half and Assures Post-Migration Customer Experience Cyara has…

NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-To-End…

AIT News Desk Mar 14, 2019

Collaboration Delivers Visual Engagement in the Front End with Intelligent Automation of Back End Processes, Accelerating Time to Value by Rapidly…

Chatbots & Intelligent Assistants

NICE Revolutionizes IVR Optimization with Advanced AI

AIT News Desk Feb 27, 2019

New version of NICE IVRO allows advanced personalization and deep understanding of customer journeys with analytics and artificial intelligence…