J.D. Power

T-Mobile, Metro by T-Mobile and Consumer Cellular Rank Highest in Respective Segments Wireless customers that utilize their provider’s app to…

J.D. Power, a global leader in data analytics and customer intelligence, announced its first entrée in Modern Retailing as a Service (MRaaS) with the…

As vehicle owners in Canada transition to a post-pandemic world and gradually return to pre-pandemic driving routines, the auto service industry is in…

Offering advanced technology content on vehicles often results in a steep increase in problems experienced, according to the J.D. Power 2022 U.S. Tech…

Judging solely by their annual reports, press releases and public talking points, the nation’s electric utilities are all-in on carbon reduction. A…

Acquisition Bolsters J.D. Power Automobile Repair and Warranty Data Sets, Expands Vehicle Quality and Dependability Intelligence J.D. Power, a…

Perfect Storm of Rising Customer Expectations and Faltering Economy Creates New Challenges for Websites and Mobile Apps Many retail bank and credit…

Call Center Customer Support and Digital Tools Emerge as Key Areas in Need of Improvement With pandemic-driven volatility in healthcare starting to…

Electric Vehicle Consideration Study Examines Effects of New EV Models Auto shoppers in America are more likely than ever before to consider buying a…

The streamlined user experience, seamless customer support and improved navigation that was supposed to define the digital transformation of the…