Heretto Announces Real-Time Delivery For Structured Knowledge Content
New functionality enables personalized digital experiences on demand for any audience
Heretto, the leading Content Operations Platform for Knowledge…
Browsing Tag
knowledge management
Five9 Rated Highest In Overall Vendor Satisfaction Among Customers Surveyed By Industry Analyst DMG…
Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four overarching categories: vendor satisfaction, product…
Predictions Series: 2022 Will See Firms Adopt a Global, Multi-lingual Approach to Knowledge…
The pandemic situation has changed the way organizations collect and analyze the information as part of their Knowledge Management practices. In this…
Content Micronization: A Key to Smart User Enablement, Knowledge Management, and Product Adoption
Content micronization helps users see the most relevant information related to their question in a digestible format.
eGain Knowledge Hub Now Available on SAP® Store
By Integrating with SAP Service Cloud, Egain Knowledge Hub™ Addresses the Critical Need for Contextual Knowledge and Conversational Guidance for…
The Enterprise Learning Bucket List, Driven by AI
It’s official: AI has become mainstream. A recent report, IBM’s 2021 Global AI Adoption Index, confirms this. Based on a survey of 5,501 businesses…
IKEA Receives USU Knowledge Award For Outstanding Use Of Knowledge Management
Award ceremony at the USU World Summit conference
The 2021 Knowledge Award for excellence in knowledge management in service goes to Sweden this…
Knowledge Management Provides an Edge in Delivering Superior Customer Experiences
Truly Effective Knowledge Management Can Help Agents Anticipate Customer Needs Through the Analysis of Ongoing Customer Interactions, Finds Frost…
Satisfi Labs Introduces the Vaccine Site Assistant to Provide Visitors with Real-Time Vaccination…
Supporting venues who have transformed into vaccination centers with on-demand technology for free
Satisfi Labs, the conversational AI platform for…
Knowledge Management Will Finally Find Its Place Among Business-Critical Business Functions in 2021
Javier Magaña García, Technical Director at Lexsoft Systems, offers his views on the drivers of knowledge management (KM) in the professional services…