knowledge management

The pandemic situation has changed the way organizations collect and analyze the information as part of their Knowledge Management practices. In this…

Content micronization helps users see the most relevant information related to their question in a digestible format.

By Integrating with SAP Service Cloud, Egain Knowledge Hub™ Addresses the Critical Need for Contextual Knowledge and Conversational Guidance for…

It’s official: AI has become mainstream. A recent report, IBM’s 2021 Global AI Adoption Index, confirms this. Based on a survey of 5,501 businesses…

Award ceremony at the USU World Summit conference The 2021 Knowledge Award for excellence in knowledge management in service goes to Sweden this…

Truly Effective Knowledge Management Can Help Agents Anticipate Customer Needs Through the Analysis of Ongoing Customer Interactions, Finds Frost…

Supporting venues who have transformed into vaccination centers with on-demand technology for free Satisfi Labs, the conversational AI platform for…

Javier Magaña García, Technical Director at Lexsoft Systems, offers his views on the drivers of knowledge management (KM) in the professional services…

US Department of Defense and its industry partners can now tap the cloud-based solution to unite teams and deliver quality projects more efficiently…

Technology refresh a significant milestone in KPMG Abogados Spain’s knowledge management journey towards artificial intelligence capability Lexsoft…