Browsing Tag

Merijn te Booij

Placement marks the first designation as a leader for Genesys in the WFO market, a significant milestone as the company continues to focus on…

Chatbots & Intelligent Assistants

70% of U.S. Employees Hold Positive View of AI in the Workplace Today

AIT News Desk Jul 11, 2019

Genesys Survey Results Challenge Common Assumptions About AI Job Displacement Fears Despite recent doom-and-gloom anecdotal reporting, a…

Arguments Against AI

MIT Global Survey: 90% of Companies Deploy Artificial Intelligence in the Customer Journey

AIT News Desk Nov 15, 2018

New MIT Technology Review Insights Report Sponsored by Genesys Finds Global Brands Using AI Benefit from Increased Efficiency, Greater Brand Loyalty,…

News

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots

AIT News Desk Oct 23, 2018

When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is Needed While 76% Turn to Digital…

Merijn te Booij

Genesys Continues Momentum For Employee Engagement With Recognition As A Leader In Workforce…

70% of U.S. Employees Hold Positive View of AI in the Workplace Today

MIT Global Survey: 90% of Companies Deploy Artificial Intelligence in the Customer Journey

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots