Genesys Continues Momentum For Employee Engagement With Recognition As A Leader In Workforce…
Placement marks the first designation as a leader for Genesys in the WFO market, a significant milestone as the company continues to focus on…
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Merijn te Booij
70% of U.S. Employees Hold Positive View of AI in the Workplace Today
Genesys Survey Results Challenge Common Assumptions About AI Job Displacement Fears
Despite recent doom-and-gloom anecdotal reporting, a…
MIT Global Survey: 90% of Companies Deploy Artificial Intelligence in the Customer Journey
New MIT Technology Review Insights Report Sponsored by Genesys Finds Global Brands Using AI Benefit from Increased Efficiency, Greater Brand Loyalty,…
New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots
When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is Needed While 76% Turn to Digital…