Cloud NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the… AIT News Desk Apr 20, 2021 CXone Expert is the industry’s first digitally fluent self-service solution combining data, AI and knowledge management, turning bots into smart…
Bots/Intelligent Assistants MindTouch Now a Five9 Independent Software Vendor Partner AIT News Desk Jan 29, 2020 Partnership gives Five9 Intelligent Cloud Contact Center customers scalable and extensible knowledge management capabilities designed to increase…
News Daily AI Roundup: The Top Coolest Things on Earth Today AIT Staff Writer Jan 16, 2020 Today’s Daily AI Roundup covers the latest Artificial Intelligence announcements on AI capabilities, AI mobility products, Robotic Service,…
Computing MindTouch Knowledge Management Solution Now A Premium Client Application on Genesys AppFoundry AIT News Desk Jan 16, 2020 MindTouch Combines With Genesys Cloud to Give Customers a Fast and Effective Way for Agents to Access Knowledge Resulting in Improved Service,…
News Mindtouch Enhances Salesforce Integration for an Improved Customer and Agent Experience AIT News Desk Dec 13, 2019 Integration Offers Salesforce Customers Faster Access to the Right Knowledge from Within Salesforce Service Cloud or Community Cloud MindTouch, a…