Customer Experience New Research Shows a Persistent Gap between Business Perceptions and Customer Experiences AIT News Desk Nov 10, 2021 In a follow-up to previous research, 7.ai found that customer experience has not significantly improved, and many digital transformations have…
Bots/Intelligent Assistants Institutions Face Imperative to Embrace Digital Transformation, According to New Research from… AIT News Desk Sep 14, 2021 College Students Expect Institutions to Communicate on Their Terms, Provide Unique Learning Experiences through Hybrid, Remote Options A new study…
Customer Experience New Research Finds Late Delivery Is the Number One Complaint Made by Customers to Couriers on… AIT News Desk Sep 14, 2021 83% of all tweets to the UK’s top courier companies are negative Only 3% of all tweets are positive 10% of tweets are about packages that…
Education and Research New Research Reveals Roadmap to Account Based Marketing Success AIT News Desk Sep 13, 2021 MRP and Demand Metric Primary Research Report Reveals Key Differentiators between High and Low Performers and Provides a Data-Driven Roadmap to ABM…
Security Trend Micro Helps Connected Car Stakeholders Manage Cyber Risk AIT News Desk Sep 3, 2021 Research Details and Prioritizes Key Attack Vectors Including Future Scenarios Trend Micro Incorporated , a global cybersecurity leader, is…
Security New Research Study Reveals Urgent Need for Modern Security Solutions Amid Rapid Transition to API-… AIT News Desk Jul 13, 2021 Tooling Fatigue And False Positives Are Impeding Ability To Maintain Adequate Security Across New And Existing Application Architectures Fastly,…
Security New Research Finds The SolarWinds Cyber Attack Cost Affected Companies In Key Sectors 11% Of Total… AIT News Desk Jun 29, 2021 Results Indicate Cyber-related Information Sharing Is Increasing, Signaling A Positive Response To National- And Industry-level Calls To Action…
Cloud New Research Finds Businesses Must Rethink Path To Trusted Data As Foundation For Digital… AIT News Desk Jun 23, 2021 Survey of 300 Chief Data Officers Shows Worldwide Adoption of Digital Initiatives Continues to Accelerate Despite Significant Challenges in Data…
Computing New Research Reveals 75 Percent of Customers Still Favour Live Agent Support for Customer Service vs… AIT News Desk Dec 6, 2018 The Research Underscores the Need to Be Purposeful When Using Chat Bots; Notes Sharing Sensitive Information, Lack of Understanding and Inability to…