NICE Powers Agile Customer and Employee Experience Excellence for BT
With the selection of NICE Nexidia Analytics and Engage, BT adopts NICE solutions as the standard for customer service operations across consumer…
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Nexidia Analytics
Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience
NICE Real-Time Authentication verifies customer identity in seconds and significantly boosts operations security for a leading bank in Europe
NICE…
NICE Powers Predictive Behavioral Routing with AI-Driven Sentiment Data
Incorporating AI-driven Sentiment data on top of Predictive Behavioral Routing, CXone and Nexidia suite power hyper-personalized customer-employee…
