Voice NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features… AIT News Desk Oct 15, 2020 CXone Fall 2020 release adds advanced features to enhance digital customer service, workforce agility, agent engagement and deep-dive insights with…
Computing NICE inContact Provides Customers New Enhanced Customer Service and Business Continuity Capabilities… AIT News Desk Mar 11, 2020 Provides free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume NICE inContact …
Martech Customers Give NICE inContact CXone Perfect Scores in All 12 Vendor Satisfaction Categories in DMG… AIT News Desk Jan 23, 2020 For the second consecutive year, CXone achieves the highest overall vendor and product satisfaction ratings NICE inContact announced that…
Bots/Intelligent Assistants NICE Takes Gold and Silver at the 2019 Stevie Awards for NEVA and CXone AIT News Desk Mar 1, 2019 Accolades Recognize NICE Employee Virtual Attendant for Innovatively Empowering Collaboration Between the Human and Robotic Workforces and NICE…
Analytics NICE and Mattersight Unite to Herald a New Era in Customer Analytics Sudipto Ghosh Aug 20, 2018 NICE Announces Closing of Mattersight Acquisition to Bring Together Behavioral and Cloud Analytics Innovators to Provide Smarter Connections Between…