Sales and Customer Support Abstrakt Announces 6 New Integration Partners AIT News Desk Oct 4, 2022 Abstrakt announced that the company has expanded its solution with six new integration partners including Five9, Outreach, Genesys, RingCentral, NICE…
Cloud Observe.AI Adds Jon Heaps as Vice President of Channel AIT News Desk Mar 25, 2021 Contact Center Industry Veteran Joins Observe.AI to Drive Growth in Critical Channel Ecosystem Observe.AI, a leader in Contact Center AI,…
SaaS USU Teams up With NICE inContact as a DEVone Partner for Knowledge Management AIT News Desk Mar 18, 2021 USU Knowledge Management now integrates with cloud contact center software leader NICE inContact USU, a leading provider of business knowledge…
SaaS Conga Appoints Randy Littleson as Chief Marketing Officer AIT News Desk Mar 11, 2021 Software Marketing Leader to Drive Market Leadership as Strategic Catalyst for Growth Conga, the global leader in commercial operations…
Martech NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe,… AIT News Desk Feb 25, 2021 CXone customer experience platform acknowledged for growth excellence and strategy innovation NICEÂ announced that NICE inContact has been given the…
SaaS Lifesize Appoints Former 8Ă—8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO AIT News Desk Feb 25, 2021 Announcement is next strategic phase in combining innovative cloud contact center and video meeting solutions for the new hybrid work paradigm CEO…
Cloud NICE inContact Wins Gold Stevie Award for Its Leading Cloud Customer Experience Platform AIT News Desk Feb 23, 2021 CXone recognized for helping companies fuel customer experience and agility with built-in adaptability NICE inContact, a NICE business, announced…
Speech Recognition What Is a Speech Analytics Software? AIT Staff Writer Feb 11, 2021 Speech Analytics is a relatively new solution, introducing itself since the start of this century. The main purpose of it is to record, analyze, and…
Cloud NICE inContact Named a Cloud Contact Center Leader by Gartner AIT News Desk Nov 16, 2020 NICE inContact positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Center as a Service…
Bots/Intelligent Assistants Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced… AIT News Desk Nov 4, 2020 Annual NICE inContact Customer Experience Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering…