DoorDash, Observe.AI, and AWS Partner to Scale Customer-Centric AI Across 19,000 Agents
Nearly 100% automated quality coverage enables real-time insight, behavioral analysis, and faster action to improve customer experience
Observe.AI…
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Observe.AI
Observe.AI Featured as Pioneer on the CMP Prism for Real-Time Agent Assist Highlighting Innovation…
Observe.AI proudly announces its placement on the latest CMP Prism, for Real-Time Agent Assist. The CMP Prism is an independent, analyst-led…
Observe.AI Introduces VoiceAI Agents to Revolutionize Customer Experience with a Unified AI Platform
Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth…
Online Travel Company FlightHub Group Partners With Observe.AI to Deliver AI Support & Enhance…
Innovative Technology to Boost FlightHub.com and JustFly.com Customers Receiving Accelerated Resolutions When Engaging with Customer Service Agents…
Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite
Unlike generic models, Observe.AI’s LLM is trained on real-world contact center data and tasks, and offers greater accuracy, control, and privacy…
PolyAI Names Kyle DiPentima as Chief Revenue Officer, Expands Global Client List Deploying…
PolyAI, a leading provider of enterprise ready customer-led voice assistants, has announced the appointment of Kyle DiPentima to the net new role of…
Observe.AI Launches Real-Time AI to Help Contact Centers Drive Sales and Retain Customers With…
Observe.AI, the live conversation intelligence platform for contact centers, announced the launch of its new Real-Time AI product suite – designed to…
Observe.AI Partners With Zoom to Fuel Contact Center Users With Conversation Intelligence
Observe.AI integrates with Zoom Contact Center to accelerate contact center agent performance and productivity
Observe.AI, the most robust…
New Observe.AI Reporting & Analytics Drives High-Impact Business Decisions for Contact Centers
Powered by industry-leading conversation intelligence and high-fidelity performance data, new Observe.AI Reporting & Analytics empowers contact…
Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact…
Observe.AI has achieved independent audits verifying its internal controls and processes for SOC 2 Type II and PCI DSS Level 1
Observe.AI an…