Browsing Tag

Observe.AI

Innovative Technology to Boost FlightHub.com and JustFly.com Customers Receiving Accelerated Resolutions When Engaging with Customer Service Agents…

Machine Learning

Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite

Business Wire Jun 21, 2023

Unlike generic models, Observe.AI’s LLM is trained on real-world contact center data and tasks, and offers greater accuracy, control, and privacy…

Machine Learning

PolyAI Names Kyle DiPentima as Chief Revenue Officer, Expands Global Client List Deploying…

PRNewswire May 31, 2023

PolyAI, a leading provider of enterprise ready customer-led voice assistants, has announced the appointment of Kyle DiPentima to the net new role of…

Machine Learning

Observe.AI Launches Real-Time AI to Help Contact Centers Drive Sales and Retain Customers With…

AIT News Desk Jan 31, 2023

Observe.AI, the live conversation intelligence platform for contact centers, announced the launch of its new Real-Time AI product suite – designed to…

Machine Learning

Observe.AI Partners With Zoom to Fuel Contact Center Users With Conversation Intelligence

AIT News Desk Nov 10, 2022

Observe.AI integrates with Zoom Contact Center to accelerate contact center agent performance and productivity Observe.AI, the most robust…

Analytics

New Observe.AI Reporting & Analytics Drives High-Impact Business Decisions for Contact Centers

AIT News Desk Aug 24, 2022

Powered by industry-leading conversation intelligence and high-fidelity performance data, new Observe.AI Reporting & Analytics empowers contact…

Machine Learning

Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact…

AIT News Desk Jul 27, 2022

Observe.AI has achieved independent audits verifying its internal controls and processes for SOC 2 Type II and PCI DSS Level 1 Observe.AI an…

Machine Learning

Observe.AI Research Reveals Contact Centers Are 10X More Prepared with Conversation Intelligence

AIT News Desk Jun 30, 2022

Observe.AI , an Intelligent Workforce Platform that transforms contact centers through AI, unveiled its latest research, State of Contact Center…

Machine Learning

Observe.AI Launches Auto QA, the Industry’s First Adaptive Automation for Boosting Agent Performance…

AIT News Desk May 25, 2022

Auto QA accelerates quality assurance and coaching workflows for faster business-improving impact at scale Observe.AI, an Intelligent Workforce…

Machine Learning

Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates – May 25

AiT Analyst May 25, 2022

This is your AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

1 2 3 Next