Sales and Customer Support Customer Service vs. Sales: Who Uses AI More? Sudipto Ghosh Jul 27, 2023 If AI doesn't feature in your discussion on corporate strategy in 2023, you could be losing your competitive streak in the market. Of all the…
Technology Sinch Contact Pro Solution Now an SAP Endorsed App Available on SAP Store GlobeNewswire Feb 21, 2023 Contact center solution empowers enterprises with a well-integrated, safe option for providing superior omnichannel customer service Sinch, the…
Technology Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service… AIT News Desk Nov 11, 2022 Khoros, a global leader in digital-first customer engagement software, announced an expanded partnership with Jetson, a leading innovator in…
Customer Experience New Benchmark Research From Incisiv And Genesys Only 15% Of Retailers Offer A Differentiating… AIT News Desk Jan 6, 2022 While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…
Martech Five9 Enables Comprehensive Digital-First Omnichannel Experiences for Leading Enterprises AIT News Desk Mar 31, 2021 RoundPoint Mortgage Servicing Corporation, one of the nation’s largest non-bank mortgage servicing companies, is helping connect more…
Martech SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver… AIT News Desk Oct 14, 2020 SugarCRM Inc., the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging…