Customer Experience New Benchmark Research From Incisiv And Genesys Only 15% Of Retailers Offer A Differentiating… AIT News Desk Jan 6, 2022 While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…
Martech Five9 Enables Comprehensive Digital-First Omnichannel Experiences for Leading Enterprises AIT News Desk Mar 31, 2021 RoundPoint Mortgage Servicing Corporation, one of the nation’s largest non-bank mortgage servicing companies, is helping connect more…
Martech SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver… AIT News Desk Oct 14, 2020 SugarCRM Inc., the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging…