omnichannel experience.

Kore.ai, a leading conversational AI software company, has announced the launch of its enterprise-grade virtual assistant platform in Japanese.…

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting,…

Farmers Edge and Hudson Insurance Company strike partnership to deliver a high-tech, omnichannel experience that redefines how insurers,…

3CLogic, the leading provider of voice-enabled solutions for ServiceNow,  announced its selection by a major European energy multinational. The…

Shift4 Payments, a leading provider of payment processing and technology solutions, has announced the acquisition of 3dcart, a powerful e-commerce…

Singapore-based Insider, a profitable SaaS company that takes a unique approach to omnichannel experience orchestration, announced its entry to the …

Annual NICE inContact Customer Experience Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering…

New Report From BRG Retail Performance Improvement Professionals Outlines Holiday 2020 Considerations for COVID Retail Industry Retail faces…

The partnership between Century Business Solutions and ElevatIQ will allow merchants to process payments directly within Acumatica, providing new…

ISG Provider Lens™ report finds providers with digital capabilities, including cloud platforms, held strong advantage when responding to sudden…