Customer Experience Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the… AIT News Desk Jun 24, 2022 Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an expanded partnership…
Customer Experience AiThority Interview with Wendy Johnstone, Chief Operating Officer at Zendesk APAC Sudipto Ghosh Jun 23, 2022 Hi Wendy, welcome to the AiThority Interview Series. Please tell us about your role at Zendesk and how it has evolved during the pandemic? Thank…
Cloud NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy Retail AIT News Desk Sep 22, 2020 CXone will help the Australia-based electricity company deliver better customer support at scale through a breadth of applications and an open API…