Omnichannel

Omnichannel Liveness Detection Ensures More Effective, Safe and Simple Identity Verification Mitek, a global leader in digital identity verification…

New integration for Genesys Cloud enables businesses to leverage enterprise-grade chatbot framework to provide seamless, engaging and automated…

Could you tell us about your journey in technology and how you started at Salesforce? When I was in business school at the Kellogg School of…

This holiday season is one of extremes featuring both amplified challenges and opportunities for every retailer and brand. The challenges are…

In the pre-digital era, customer experience was fairly linear. Customers would enter a store, chat face-to-face with the clerk, perhaps ask a few…

Most Digital Marketing guidance today stresses the need to be “Omnichannel” or using a variety of different – and ideally, integrated – channels to…

Avaya Displacements Drive 143% Increase in Genesys Cloud Sales Genesys, the global leader in omnichannel customer experience and contact center…

Implementing a strong Omnichannel Customer Service strategy is not just about being on every channel; it requires that all channels make up one…

New CMO Council Study Reveals Regardless of Generation, Region or Gender, Omnichannel Is the Critical Channel of Choice It’s official Physical and…

New version of NICE IVRO allows advanced personalization and deep understanding of customer journeys with analytics and artificial intelligence…