Chatbots & Intelligent Assistants Omnichannel Messaging Specialist Smooch Launches 2nd Annual ‘State of Messaging’ 2019 Report on… AIT News Desk Jan 23, 2019 Report combines insights on the biggest conversational business trends of the past 12 months - including chatbots, voice and AI - with 2019…
SaaS Oracle Empowers Global Retailers to Streamline Omnichannel Complexity AIT News Desk Nov 7, 2018 Better Inventory Visibility and Integration Across Transactions Enables Retailers to Improve Customer Experiences and Loyalty Recent enhancements…
Computing Vlocity Announces New “Clicks not Code” Omnichannel BPM Tools: Vlocity OmniScript™ for… AIT News Desk Sep 18, 2018 Vlocity's "no-code" guided flows and forms on Salesforce provide digital, omnichannel alternative to traditional BPM tools Vlocity, Inc., a leading…
Chatbots & Intelligent Assistants CGS Survey Finds Optimal Customer Service Requires a Blended Bot and Human Experience AIT Staff Writer Aug 27, 2018 Consumer Expectations Are High for Personalized Interactions and Secure Management of Data CGS, a global provider of business applications,…
Analytics NICE and Mattersight Unite to Herald a New Era in Customer Analytics Sudipto Ghosh Aug 20, 2018 NICE Announces Closing of Mattersight Acquisition to Bring Together Behavioral and Cloud Analytics Innovators to Provide Smarter Connections Between…