Opus Research

New Enlighten AI innovation, Microsoft Azure availability, and Next-Gen WFM Forecasting help CXone customers increase productivity without adding…

Differentiators include AI and Conversational Analytics, turnkey integration solutions, session-level, and granular data capture and journey mapping…

Latest Enhancements to Verint Cloud Platform also Include Highly Accurate Transcription Engine Built on Advanced Deep Neural Network Models and…

New ASR engine outpaces competition and delivers the most accurate speech-enabled customer experiences LumenVox, a leading provider of speech and…

Detailed report provides insights into how top companies are gaining business value through voice assistants A new research paper released…

The report forecasts NICE’s continued leadership for its innovative voice biometrics-based real-time authentication and powerful AI-driven…

Marchex Conversational AI named the industry leader in converting first party data to optimize customer experience and business outcomes Marchex, a…

Vonage, a global business cloud communications leader, announced the launch of its Contact Center AI Virtual Assistant to help organisations respond…

Inference Studio 6.0 Includes Support for Google Dialogflow NLP and IBM Watson Tone Analyzer Inference Solutions, a global provider of Intelligent…

New Report Helps Those Organizations Understand What Criteria They Should Consider When Evaluating Prospective Enterprise Intelligent Assistants…