Pandemic

HKTDC's latest survey reveals hybrid fairs as the future The COVID-19 pandemic has caused significant disruption to global sourcing patterns.…

Largest microfinance bank in Latin America wins FICO® Decisions Award for financial inclusion Mibanco, the largest microfinance bank in both Peru and…

ISG Provider Lens™ report sees U.S. insurance firms also turning to BPO providers to improve customer experience U.S. insurance carriers are turning…

ISG Provider Lens™ report finds many U.S. carriers embracing tools like data analytics, artificial intelligence and the cloud The COVID-19 pandemic…

Findings show that global audiences are spending an average of 53 hours online per week, driving varied levels of fatigue and spurring extreme shifts…

Only 6% of consumers are “loyal” to e-commerce brands Joint research from 1st-party customer data specialists Edit, and digital transformation…

ISG Provider Lens report finds healthcare providers in the country seeking more efficiency while offering better service to patients The COVID-19…

ISG Provider Lens report sees more U.S. enterprises partnering with service providers on digital transformation goals spanning remote work, supply…

It's no secret ransomware attacks are on the rise. In the last decade, cybercrime has grown as a sizable threat to corporate and national security.…

ISG Provider Lens report finds enterprises boosting investments in intelligent document processing, process mining and conversational AI amid fast IT…