2020 report scored RichRelevance highly on marketing features such as predictive journey optimization, real-time streaming architecture, data science advancements, and strategy controlled marketing orchestration, powered by Xen AI RichRelevance, the global leader in omnichannel experience personalization is named a ‘Leader’ in the 2020 Gartner Magic Quadrant for Personalization Engines for the ... Read More »

New digital work and content solution from Aprimo helps brands deliver exceptional customer experiences faster and in more places while maintaining compliance Aprimo, a leading provider of digital solutions for content, operations and planning, announced new capabilities to help financial services firms – including banking & payments, insurance, and wealth ... Read More »

Nativz, a top-rated digital agency, has been recognized as a leader in digital marketing as well as marketing analytics and big data categories in new report by DesignRush Nativz, a top-rated digital agency in Dallas, TX, has been recognized as a leader in digital marketing and big data analytics in a new ... Read More »

Personalization company further expands its offerings by welcoming an industry leader in customer support and sales enablement CloudEngage, the world’s most intuitive web personalization platform, announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. “We saw a terrific fit here,” said Paul Wagner, CloudEngage ... Read More »

Messenger Channel offers, freedom, flexibility Customer experience management pioneers SANDSIV announce a major upgrade to its flagship sandsiv+ platform. Messenger Channel replaces sandsiv+’s popular SMS Channel, adding support for multiple messaging platforms along with a host of other advances. Businesses have long relied on customer surveys to uncover customer sentiment ... Read More »

Appcues expands its Product-Led Growth Platform with the introduction of Appcues Localization, a new feature that makes it easy to onboard, educate, and support users in their native language. “There is a longstanding assumption that enough people on the web feel comfortable using English, especially when buying high-tech or expensive ... Read More »

Independent Research firm gives Demandbase differentiated scores in advertising, sales insights, and personalization Demandbase, the leader in Account-Based Marketing (ABM), announced that it has been recognized by Forrester as a leader in The Forrester New Wave™: ABM Platforms, Q2 2020. In the evaluation, Demandbase received differentiated scores in the categories of account-based ... Read More »

Kibo announced that the company has been named a Strong Performer in The Forrester Wave™: B2C Commerce Suites Q2 2020. The report identified the 10 most significant B2C commerce suites and researched, analyzed, and scored them for the report. Forrester notes that, “This report shows how each provider measures up ... Read More »

Seismic Helping Companies Deliver Compelling, Personalized Interactions to Prospects in Any Selling Environment Seismic, the industry-leading and award-winning sales enablement platform provider, today announced enhancements to its Seismic Storytelling Platform. In the Spring Release, Seismic’s new capabilities better enable go-to-market teams to surface the most effective content for field teams, ... Read More »

NICE inContact CXone@home free for 60 days to new customers NICE inContact, a NICE business, and the leader in cloud contact center, today announced it is partnering with Zendesk, Inc., a service-first customer relationship management (CRM) company, to support contact centers responding to changing customer demands. Companies can now use NICE inContact CXone@home ... Read More »