Customer Experience New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention AIT News Desk Jun 22, 2022 Qualtrics, the leader and creator of the experience management (XM) category, announced Qualtrics Quality Management (Qualtrics QM), a new AI-powered…
Voice MiaRec Announces Release of Integrated Voice Analytics AIT News Desk Aug 31, 2021 MiaRec, provider of award-winning voice AI solutions, announced a major analytics update to its call recording and quality assurance solution.…