Guest Authors New Decade: New Customer Experience Standards to Live by Rachel Lane Jan 14, 2020 If you’re like me, and I’m assuming many of you reading this are - you think about customer experience (CX) all the time and how it impacts our…
Guest Authors How CMOs Succeed with AI-Powered CX Rachel Lane Nov 11, 2019 What we’ve learned from the early days of CX technology is that forcing customers to conform to rigid mechanical processes (language choices, service…