Machine Learning Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional… AIT News Desk Oct 19, 2022 The new module automates the creation of personalized growth plans, streamlines coaching preparation for team leaders and provides continuous…
Education and Research Beating the Great Resignation Cresta’s Attrition Report Shows How AI-Driven Coaching Benefits… AIT News Desk Jan 20, 2022 Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, released their report assessing the unique problem of agent lifecycle in…