Conduent CXNow Customer Experience Solution Incorporates AI Capabilities With Rapid Deployment and…
Conduent Incorporated , a global technology-led business solutions and services company, announced Conduent CXNow, a digital Customer…
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Sentiment Analysis
Introducing opentext.ai and OpenText Aviator
OpenText, announces opentext.ai, the company's vision and direction for AI. Opentext.ai is a new strategic approach to advance how customers can…
AiThority Interview with Brian Steele, VP of Product Management at Gryphon.ai
Artificial intelligence (AI) is driving new innovations in the contact centers. A majority of the call centers utilize AI technologies to improve…
SESAMm Raises €35 Million in Series B2 to Grow its ESG and Sentiment Analysis Business
SESAMm, a leader in natural language processing (NLP), a field of artificial intelligence, announced the close of a Series B2 funding round of €35…
Have Yourself a Merry CX-mas with Conversational AI and CX Automation
With Christmas just around the corner, people everywhere are infused with the holiday spirit, excited to spend time with their loved ones, gearing up…
Expert.ai Recognizes Natural Language Apps That Encourage Positive Change
Expert.ai announced the winners of "Turn Language into Action: A Natural Language Hackathon for Good", which ran on the Devpost platform. A qualified…
Black Box Intelligence Announces GuestXM, Defining Next Generation of Customer Experience Management…
New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale…
What’s Next for Contextual Targeting? Matching Ads With Sentiments and Emotions
Google recently announced a delay in the deprecation of cookies, but marketers are well aware deprication has already begun. Apple’s Safari and…
Why Intent Plus Sentiment Powered Contextual Targeting Is Winning the Battle Against Memory Clutter
Humans have a wealth of information at their fingertips, and having this ease of access has transformed the way that people retain knowledge and…
Accessing the Full Power of Text Data as Part of Your Insights Framework
Most companies have huge amounts of text data and, for the most part, it is giving them little to no information. Free, or unstructured, text data is…