Technology CX Leader Sitel Group Accelerates Global Transformation with Rebrand to Foundever Business Wire Mar 2, 2023 The founder-led global company’s new identity further strengthens its mission to be the CX solutions and team behind the world’s leading brands…
Technology Sprinklr and Sitel Group Partner to Enhance the Contact Center with Social Customer Service AIT News Desk Jan 12, 2023 Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group, one of the largest global…
Technology Sitel Group Partners with Genesys to Accelerate Brands’ Digital Transformation AIT News Desk Dec 7, 2022 This partnership supports brands’ strategies to move to the cloud, become fully omnichannel and deliver integrated customer and employee…
Customer Experience ISG Research Issues Proprietary Briefing Detailing How Sitel Group Empowers the Metaverse Customer… AIT News Desk Sep 22, 2022 Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, announced that it has licensed a briefing note…
Customer Experience Sitel Group Agrees on Key Terms to Proposed Merger with Majorel to Establish a New Global Industry… AIT News Desk Jun 20, 2022 The Proposed Merger Would Accelerate Both Organizations’ Respective Growth Strategies, Bringing the Combined Entity to the Top Players of a $300…
Talent-acquisition Mike Small Appointed As Head Of Akkodis, North America AIT News Desk Mar 31, 2022 AKKA & Modis – soon to become Akkodis – is pleased to announce Mike Small as Head of Akkodis, North America. With over 22 years of experience,…
Customer Experience Sitel Group Completes Acquisition Of Sykes Enterprises, Inc. AIT News Desk Sep 3, 2021 The $2.2B acquisition places Sitel Group firmly in the top 3 position of global CX leaders with greater scale, larger global footprint and enhanced…
Financial Services Sitel Group Enters into Agreement to Acquire Sykes Enterprises, Incorporated, to Enhance Offerings… AIT News Desk Jun 21, 2021 The All-Cash Transaction Approved by Both Organization's Board of Directors Is Expected to Complete In the Second Half 2021, Creating Greater…
Martech Sitel Group Research Reveals Poor Customer Experience Leads to Customer Churn AIT News Desk May 7, 2021 The 2021 Driving Customer Loyalty Report Finds One Third of Consumers Considered Breaking up With a Brand and 65% Ended up Doing so as a Result of…
Hot Startups Daily AI Roundup: The 5 Coolest Things on Earth Today AIT Staff Writer Apr 22, 2021 AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …