SaaS Sparkcentral Integrates with Freshworks to Increase Efficiency in Digital Customer Service and… AIT News Desk Aug 29, 2019 Sparkcentral Users Benefit from a More Effective Workflow for Help Desks, While Freshworks Freshdesk Users Get Access to a Best-Of-Breed Digital…
Chatbots & Intelligent Assistants “Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both… AIT News Desk May 15, 2019 Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents Sparkcentral…