Speech Analytics

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce…

 Zoom Video Communications, Inc. announced that Zoom AI Companion, the company’s generative AI assistant, has reached a milestone less than two months…

Latest partnership is expected to pave the way for new opportunities within the public and services sectors SESTEK, a leading conversational…

Verint’s AI-Powered Speech Analytics Solution Helps Startek Derive Insights from 500 Million Customer Interactions Annually for Improved Customer…

After seamless deployment, global meal-kit company is ready to unlock insights with speech analytics, frontline engagement, and quality monitoring…

New study aims to demonstrate the efficacy of speech analysis in the early detection of ALS Aural Analytics, a leader in clinical-grade speech…

Intelligent Voice Assistants are changing the way agents communicate with customers on contact center platforms. For years, it’s been possible for…

What is Natural Language Processing? Natural Language Processing (NLP) refers to building machines that can understand and respond to voice data with…

Former Amazon Alexa Product Lead Brings New, Real-Time Insights to Customer Service Communications Today, Level AI publicly launched to modernize…

Clarabridge Announces a Groundbreaking New Partnership With five9 That Brings Industry-Leading Conversation Intelligence and Interaction Analytics to…