Technology Global CX Solutions Provider Startek Deploys Verint Speech Analytics to Enable World-Class… AIT News Desk Nov 29, 2022 Verint’s AI-Powered Speech Analytics Solution Helps Startek Derive Insights from 500 Million Customer Interactions Annually for Improved Customer…
Customer Experience HelloFresh Partners with Medallia to Transform Contact Center and Improve Customer Experience AIT News Desk Sep 27, 2022 After seamless deployment, global meal-kit company is ready to unlock insights with speech analytics, frontline engagement, and quality monitoring…
Analytics Aural Analytics Speech Technology Selected For EverythingALS Early Detection Study AIT News Desk Sep 21, 2022 New study aims to demonstrate the efficacy of speech analysis in the early detection of ALS Aural Analytics, a leader in clinical-grade speech…
Bots/Intelligent Assistants Intelligent Voice Assistants and the Future of Contact Center Service Amit Gupta Jul 22, 2022 Intelligent Voice Assistants are changing the way agents communicate with customers on contact center platforms. For years, it’s been possible for…
Neural Networks Natural Language Processing: The Technology That’s Biased Ronny Fehling Jul 18, 2022 What is Natural Language Processing? Natural Language Processing (NLP) refers to building machines that can understand and respond to voice data with…
Cloud Level AI Launches With $15 Million in Funding to Make the Most of Every Customer Interaction AIT News Desk Aug 26, 2021 Former Amazon Alexa Product Lead Brings New, Real-Time Insights to Customer Service Communications Today, Level AI publicly launched to modernize…
Natural Language Clarabridge and Five9 Partner to Provide Industry-Leading Conversation Intelligence for the Contact… AIT News Desk Jul 14, 2021 Clarabridge Announces a Groundbreaking New Partnership With five9 That Brings Industry-Leading Conversation Intelligence and Interaction Analytics to…
Analytics Talkwalker’s Speech Analytics Allows Marketers to Extract Insights From the Growing Podcast… AIT News Desk Apr 19, 2021 Talkwalker, the leading enterprise listening company, adds podcasts to the list of sources it covers. With its new Speech Analytics technology,…
Speech CyberTwice and Contexta360 Sign a Strategic Technology Partnership AIT News Desk Feb 18, 2021 The technology partnership will provide class-leading, policy-based call and video recording and advanced speech and chat analytics for sales,…
Analytics Speech Zadarma Is Offering Free Access to Their Widely Recommended Speech Recognition Analytics Tool… AIT News Desk Jan 20, 2021 Speech analytics is transforming many aspects of business, and is especially beneficial to any sales driven organisation. Zadarma, most well known as…