Speech Analytics

One of the Largest Hispanic Owned and Operated Companies in the US Deploys 8x8 Cloud Communications and Contact Center Solution in More Than 700…

Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents Observe.AI, a leader in Contact Center AI, announced that its…

AI-powered text and speech analytics leader integrates with Oracle Cloud CX Service, connecting users to hundreds of feedback sources to extract…

CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform…

CallFinder, the market-leading provider of SaaS speech analytics technology and automated quality monitoring solutions, announced a new release that…

CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with NTT…

Gryphon Networks recently announced the integration of a learning management system ("Amplify") into the Gryphon ONE platform, enabling sales leaders…

Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer…

Integrated solution will enable deep contextualization of structured and unstructured data from multiple sources Alida (formerly Vision Critical),…

Evolve IP, the leading provider of Work Anywhere solutions, and a Microsoft Gold partner, announced that it has integrated SMS business messaging and …