Machine Learning The Ethical and Privacy Challenges of Using AI Chatbots in Business Rishika Patel Oct 3, 2024 In recent years, AI chatbots have become essential tools for businesses looking to streamline operations and enhance customer…
generative AI Cognigy Unveils Advanced AI Agents for Sales & Marketing AIT Staff Writer May 22, 2024 AI-powered customer service solutions provider Cognigy announced the launch of its AI Agents for Sales and Marketing interactions. This cutting-edge…
Machine Learning Talkdesk Autopilot: AI Customer Service for Banks & Retailers Business Wire Mar 11, 2024 Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions…
Machine Learning Broadvoice Introduces New AI-Driven Workflow Builder PR Newswire Jan 18, 2024 Broadvoice AI Brings the Power of IVA and Advanced IVR Capabilities to SMBs and BPOs Broadvoice, an omnichannel contact center platform and unified…
Machine Learning Astound Business Solutions Launches Cloud Contact Center in Partnership with Intermedia Cloud… PR Newswire Jun 22, 2023 Astound Broadband, the 6th-largest U.S. Cable provider, and Intermedia Cloud Communications, a leading provider of intelligent cloud communications…
Machine Learning Avaya Named Leader Position in Inaugural Report from Aragon Research for Conversational AI (CAI) in… AIT News Desk Jan 23, 2023 Avaya a global leader in solutions to enhance and simplify communications and collaboration, announced it has been named as a Leader in the inaugural…
Machine Learning Quantiphi launches Qollective.CX, an AI-led Total Experience Transformation Platform for Enterprise… AIT News Desk Dec 1, 2022 Qollective.CX is a one-stop experience management platform that enables organizations to provide best-in-class AI-powered customer, agent, and…
Machine Learning Dialpad Delivers AI Contact Center Advancements With No-Code Digital Channels and Virtual Agents AIT News Desk Mar 22, 2022 Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting complexity and…
Natural Language Top Natural Language Processing Applications for Enterprise Users AIT Staff Writer Mar 1, 2021 Natural Language Processing is being adopted by enterprises on a large scale owing to its potential to facilitate business analytics. This technology…
Machine Learning Boost.ai Expands Conversational AI Platform Functionality with Zendesk Integration AIT News Desk Nov 27, 2020 Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in…