Guest Authors Making Voice Tech More Human Is as Easy as 1-2-3 Tara Kelly May 12, 2019 Customers love technology, but they crave human interaction too. Several years ago, Gartner predicted customers would manage 85 percent of their…
Guest Authors AI’s Next Frontier: The Contact Center Dan Burkland Nov 20, 2018 Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue.…