Browsing Tag

Workforce Engagement Management

Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement

AIT News Desk Jul 2, 2020

Avaya’s solutions combine resources, insights, and knowledge from across the organization to deliver outstanding customer and employee experiences…

Computing

Talkdesk Expands Cloud Contact Center Offering With a Complete Suite of WEM Solutions

AIT News Desk May 22, 2020

Products #17 to #20 complete the Talkdesk 20-in-20 innovation program, confirming Talkdesk’s commitment to delivering a global, end-to-end CX solution…

Machine Learning

Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow’s…

AIT News Desk Mar 4, 2020

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any…

Analytics

Verint Positioned as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management for…

AIT News Desk Feb 28, 2020

Verin Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory…

Computing

Five9 to Acquire Virtual Observer, Formerly Known as CSI, to Enable Superior Customer Experience and…

AIT News Desk Feb 20, 2020

Strategic acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption Five9, Inc., the leading provider of the…

Computing

New Usage-based Pricing for Genesys Cloud Gives Organizations Ultimate Flexibility

AIT News Desk Feb 20, 2020

Customer experience industry’s most comprehensive pricing model offers plans starting at just $0.68 USD per user, per hour Genesys, the global…

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