Workforce Engagement

Workforce Science Associates (WSA), one of the world's foremost experts on workforce engagement and performance, announced it will provide its proven…

Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, and the Society for Human Resource Management (SHRM),…

Truly Effective Knowledge Management Can Help Agents Anticipate Customer Needs Through the Analysis of Ongoing Customer Interactions, Finds Frost…

CXone sees largest increase in customer satisfaction with record customer growth, expanded international adoption NICE CXone announced its…

85% of Contact Center Leaders are Optimistic That Contact Centers Will Be a Revenue Driver in the Future, and 72% Are Preparing for Growth by Hiring…

Acquisition From KKR Follows Significant Growth and Successful Evolution to the Cloud Thoma Bravo, a leading private equity investment firm focused…

New one-click to join feature for top meeting vendors, a customizable immersive screen share experience, and partnership with BigMarker…

NICE Workforce Management and Employee Engagement Manager solutions provide Sunrise with real-time staffing visibility and AI-driven forecasting to…

Company reimagines fragmented $300 billion market to bring tools for employee communications, wellbeing, learning and knowledge discovery into the…

CXone will help the Australia-based electricity company deliver better customer support at scale through a breadth of applications and an open API…