Browsing Tag

Workforce Engagement

Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for RPA

AIT News Desk Jul 30, 2020

Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement…

Computing

UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement…

AIT News Desk Jul 2, 2020

Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach UJET Inc., a leading provider…

Martech

CXone@home Is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While…

AIT News Desk Apr 16, 2020

Up and running in 48 hours with no charge for 60 days to ensure business continuity, compliance and performance NICE inContact, a NICE business…

Computing

New Calabrio One and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud…

AIT News Desk Mar 4, 2020

Two Industry Powerhouses Come Together to Provide Customer Service Teams With Valuable Customer Insights on a Customizable Cloud Contact Center…

Machine Learning

Genesys Acquires nGUVU to Bolster EX Capabilities and Empower Tomorrow’s Workforce with Gamification…

AIT News Desk Mar 3, 2020

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any…

Technology

Wipro and Smart Energy Water Form Global Strategic Alliance to Accelerate Digital Transformation for…

AIT News Desk Feb 3, 2020

Wipro Limited, a leading global information technology, consulting and business process services company, and Smart Energy Water (SEW), announced a…