workforce management

A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the…

The AI-powered NICE solution will help Fusion accurately match workforce needs with consumer demand and provide employees with scheduling flexibility…

AI-powered talent intelligence shows the total number of employees categorized as most likely to switch jobs is down 30% from its peak during the…

Quinyx’s new product offering is set to revolutionize the way businesses manage, forecast, engage, and optimize their workforce The new product…

Acquisition to strengthen Ceridian's leadership in APJ with a combined 1,500 customers, serving 2.5 million employees Ceridian, a global leader in…

Combined solution will ensure a seamless, modern, diversity-first experience powered by AI for an organization's entire talent acquisition process…

Acquisition Marks Creation of the World's First Workforce Optimization Suite Purpose-Built for the Digital-First Customer Engagement Center Playvox,…

As a combined organization, QGenda is helping more healthcare organizations maximize provider time, optimize capacity, and improve patient access to…

Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics;…

New RatePoint market-rate intelligence application enables organizations to more quickly source and accurately price contingent labor anywhere in the…