Zendesk Invests in Tymeshift to Improve Workforce Management (WFM) Solutions
Leading Customer Support Ticket System and Sales CRM platform Zendesk has invested in Tymeshift. Tymeshift is an Omnichannel Workforce Management…
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workforce management
Accenture Helps United Utilities Build and Deploy a Digital Workforce Management Solution, Based on…
Accenture has helped United Utilities, the UK’s largest listed water company, build and deploy a new digital workforce management solution built on…
Infor to Acquire Intelligent InSites
Infor to Further Extend and Connect Its Business-Focused Software to the Caregiving Process
Infor, a global leader in business cloud software…
Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology
Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and digitally optimized workplace
Calabrio,…
Closing the Outsourcing Engagement Gap for Leaner and More Profitable Operations
For the past few years now, there’s been a big emphasis on employee engagement – and for good reason. Per Gallup surveys, about 70% of Americans are…