Analytics Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology AIT News Desk Oct 9, 2019 Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and digitally optimized workplace Calabrio,…
Guest Authors Closing the Outsourcing Engagement Gap for Leaner and More Profitable Operations Bradley Killinger Aug 6, 2019 For the past few years now, there’s been a big emphasis on employee engagement – and for good reason. Per Gallup surveys, about 70% of Americans are…