Workforce Optimization

Latest Now Platform release unveils AI-powered process mining with RPA capabilities, search, workforce optimization for HR, and incident…

Syndigo, a leading provider of data management, syndication, and analytics to power eCommerce, announced that Simon Angove has been named Chief…

Partnership delivers a comprehensive, omnichannel solution for cloud contact center management. Eleveo has joined Zoom’s ISV Partner Program and…

Issio Solutions, Inc., the workforce optimization and data analytics SaaS company, announced it now meets the Federal Risk and Authorization…

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an expanded partnership…

NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated NICE announced that it has been recognized by…

DMG Consulting’s in-depth analysis reveals NICE is the market share leader of WFO, interaction analytics, WFM, quality management and recording…

Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four overarching categories: vendor satisfaction, product…

Dura Software, specialists in acquiring and operating hyperniche software products, announced the acquisition of DVSAnalytics, Inc., an industry…

Version 15 of the LiveVox platform includes improvements to agent experience, increased automation throughout the platform, and enhanced omnichannel…