Analytics Five9 Releases New Workforce Optimization Integrations and Enhanced UX AIT News Desk Feb 3, 2021 Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9…
Financial Services REPAY and LiveVox Announce Partnership to Enhance CX and Improve Agent Performance AIT News Desk Dec 18, 2020 REPAY Holdings Corporation, a leading provider of vertically-integrated payment solutions, announced a technology integration with LiveVox, a…
Automation AnalytixInsight Develops AI-based Solutions for Field Service Management AIT News Desk Nov 30, 2020 Artificial Intelligence company, AnalytixInsight, announces that it will develop AI-based solutions tailored for the Field Service Management (FSM)…
Analytics NICE Named Market Share Leader for Contact Center Workforce Optimization AIT News Desk Jul 2, 2020 NICE Holds 40% Market Share, More Than Six Percentage Points Greater Than Nearest Competitor NICE announced that it has been recognized by DMG…
Analytics NICE inContact and Zendesk Working Together to Support Remote Contact Center Teams AIT News Desk May 26, 2020 NICE inContact CXone@home free for 60 days to new customers NICE inContact, a NICE business, and the leader in cloud contact center, today…
IT and DevOps Zoom International Awarded Highest 5 Star Rating From CRN – The Channel Company AIT News Desk Apr 22, 2020 Zoom International Awarded for Channel Partnerships in the Workforce Optimization & Contact Center Solutions Space. ZOOM International a…
Computing Five9 to Acquire Virtual Observer, Formerly Known as CSI, to Enable Superior Customer Experience and… AIT News Desk Feb 20, 2020 Strategic acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption Five9, Inc., the leading provider of the…
Interviews AiThority Interview Series With Richard McElroy, General Manager at Calabrio Canada &… Sudipto Ghosh Nov 13, 2018 When it comes to handling digital channels, like online chat and messaging, many businesses do lack the internal structure to effectively introduce…