Machine Learning New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate Business Wire Sep 22, 2023 A global study of contact center leaders explores the role of artificial intelligence in activating the agent of the future Calabrio, the…
Technology Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week AIT News Desk Jul 26, 2023 Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care…
Machine Learning Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation Business Wire May 23, 2023 Calabrio, the workforce performance company, announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s…
Technology Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management… Business Wire Mar 28, 2023 Cloud Contact Center Leaders Collaborate to Empower Agents and Elevate the Customer Experience Calabrio, the workforce performance company,…