Zendesk Benchmark Snapshot Shows Widespread Global Service Impacts
Customer behaviour is increasingly unpredictable with ticket volumes fluctuating anywhere from -17% to +24% week-to-week during the global COVID-19…
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Zendesk
AiThority Interview with Adrian McDermott, President of Products at Zendesk
Hi Adrian, you are the go-to architect for Zendesk products. What approach do you take to create easy, cohesive, and frictionless experiences along…
Torch and Everwise Announce Strategic Partnership to Shape the Future of Learning and Development
Torch merges with Everwise to create the industry’s first full-lifecycle platform for employee learning and success, enriching organizations with…
Pendo Launches Pendo for Startups, Helping Companies Go From Startup to Scale-Up
Analysis shows that startups that use Pendo are disproportionately likely to raise capital
Pendo.io, the product cloud company, announced a new…
Zendesk Singapore Expands Global Engineering Role to Develop New Service-First CRM Offerings
Zendesk Chat Sees 40 Percent Year-On-Year Growth of Completed Chat Interactions Globally, With the Team Now Expanding Its Role to Drive Development of…
Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer
New functionality and integrations with AWS and Workato enable companies to build differentiated experiences
Zendesk, Inc. announced new…
Zendesk Expands Service-First CRM Solutions to Transform Customer Experience
New product suites democratize service and sales software by making it easy to try, buy and use
Zendesk, Inc. announced new, powerful Support and…
Stella Connect Releases Industry’s Most Powerful Integrated Contact Center QA Solution Rience
Industry's First Platform to Give CX Leaders Visibility Into Performance With Tools for Driving Improvement of Frontline Teams
Stella Connect, a…
Ada and Zendesk Strengthen Customer Service Platform Integrations
Ada’s automation and AI enhance the customer experience across Zendesk platform
Ada, the market leader for Automated Customer Experience (ACX),…
Be My Eyes Raises $2.8M in Funding for Platform to Support Blind and Visually Impaired Worldwide
The ‘Micro-Volunteering’ App Expands, Inviting Companies to Join the Popular Visual Support Community
Be My Eyes, the mobile app that allows…