eGain, the AI-powered customer engagement platform provider, announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite.
According to a survey conducted by Forrester Consulting on behalf of eGain, poor access to relevant knowledge among contact center agents is the #1 driver of bad customer service.
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Altitude Software, a pioneering provider of customer interaction solutions, will deliver deep, seamless integration with eGain AI and Knowledge to offer process guidance and personalized answers for agents on their omnichannel platform.
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“Guiding customer interactions with AI and knowledge transforms agent experience and boosts operational productivity,” said Alfredo Redondo, CEO of Altitude Software. “eGain best-in-class capabilities complement our modular platform to deliver easy-to-consume innovation.”
“eGain’s deep AI and knowledge capability will be served in a contextual, personalized and seamless manner to empower agents on the Altitude platform,” said Ashu Roy, eGain CEO. “Altitude’s blue-chip clients will find this seamless solution very compelling.”
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