Two Market Leaders Come Together to Provide Modern IT Incident Management for Customers
BigPanda, Inc., provider of the first Event Correlation and Automation platform powered by AIOps, announced it has teamed with Datadog, the monitoring and security platform for cloud applications, to invest in a go-to-market partnership to create a comprehensive solution for monitoring, analytics and incident management. The partnership includes powerful new integrations for out-of-the-box data-sharing between the two platforms, including alert, topology and change data.
The integration provides support for all eight of Datadog’s monitoring tools, and it’s the first integration to utilize Datadog’s rich topology datasets out of the box. Datadog will offer an in-product “integration tile” to make integration with BigPanda fast and intuitive, allowing users to feed machine learning-driven root-cause changes back to Datadog.
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“Event correlation and automation is now simpler on Datadog’s platform,” said Ilan Rabinovitch, Vice President for Product and Community, Datadog. “With information collected from service dependencies through Datadog APM, BigPanda is able to detect incidents and isolate infrastructure or application changes that may have led to an incident.”
For Datadog users, BigPanda allows them to correlate alerts collected from all Datadog monitoring modules, including Infrastructure, Log Management, and APM. BigPanda also gives Datadog users the ability to collect alerts from other third-party tools along with Datadog alerts into context-rich incidents. This significantly reduces alert noise in users’ environments while reducing Mean Time To Respond (MTTR) and other MTTx metrics.
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For BigPanda users, the integration lets them tap into Datadog’s new service-to-service topology map to drive event enrichment, correlation, impact analysis and prioritization. Combined with CMDB data ingested from IT Service Management systems, this integration allows users to visualize the relationship between services in Datadog and other services.
For joint customers such as United Airlines, the BigPanda and Datadog alliance ensures their ability to unlock additional value as the companies introduce new technology integrations that deliver on United’s mission to serve the needs of their customers in today’s world and maintain IT service excellence their customers expect.
“There is great synergy between BigPanda and Datadog because we are both modern platforms built for the modern enterprise and the technology stacks that go along with that,” said Elik Eizenberg, co-founder and Chief Technology Officer for BigPanda. “We are both SaaS-native, cloud-native solutions built to deploy quickly and scale easily in today’s always-evolving IT environments. The market demand made this a no-brainer for us to invest in from the technology side, and we are already seeing tremendous results from the partnership.”
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