Business Process Management Leader, eClerx, Acquires Texas-Based Personiv

The acquisition adds over 2,000 employees to the top automation and analytics organization.

eClerx Services Limited, a leading provider of business process management, analytics, and automation services to a number of Fortune 2000 enterprises, announced its acquisition of Eclipse Global Holdings LLC, an Austin, Texas-headquartered business process management and services company focused in the outsourced accounting space.

Through this acquisition, eClerx, a global leader in business transformation, adds over 2,000 team members and three delivery centers to its more than 8,500 employees and 14 locations worldwide—taking their combined headcount upwards of 11,000-strong. Personiv, an outsourcing provider with 35 years of experience and offices in the U.S., India, and the Philippines, adds a robust outsourced accounting solution to the company’s digital, customer operations, and financial market offerings. Personiv is a perfect fit to join eClerx as they continue to provide critical business operations services to global Fortune 2000 clients, including several of the world’s leading companies.

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PD Mundhra, eClerx’s Co-founder and Executive Director stated, “We have been impressed by Personiv’s capabilities, which have reflected in the deep and meaningful client relationships that they have developed over the years. We feel that our two companies share a strong people and client-centric culture and are a good fit as partners. Through this acquisition, we add new clients – many in the underserved small and medium-business sector – deepen service capabilities in digital and customer care, and add finance and accounting as a service. Personiv’s locations across India and the Philippines provide additional delivery capabilities, and we add a very capable management team to the eClerx family.”

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eClerx and Personiv’s aligned cultures of focusing on people, quality, clients and giving back through ongoing corporate citizenship provide a strong foundation for long-term strategic growth in the sectors they jointly serve while positioning them as leaders in business process management solutions across a variety of industries.

“This is a proud day for Personiv as we join BPM leader, eClerx and combine forces to provide exceptional outsourcing services—from virtual accounting talent and customer experience to back office and digital,” David Lesniak, CEO of Personiv said. “We are equally excited to continue to serve our customers with nimble, one-on-one attention while adding the opportunity to offer increased capabilities through eClerx’s suite of services including automation and analytics expertise. Most importantly, as a people-focused organization, we are thrilled to have found an incredible partner to accelerate our journey and drive our core value of delighting customers while retaining our employee-centered culture.”

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