Car Wars Announces Conversational Transcriptions to Deliver Even Greater Insight

Car Wars, a comprehensive phone solution and call tracking provider utilized by top dealers to gather in-depth phone call analytics, is pleased to release Conversational Transcriptions.
As the industry-leading phone solutions provider, Car Wars understands the power of gaining insightful data into every call that is easily accessible. That is why Car Wars has revamped its Call Details to include additional insights with a fresh design for an improved user experience. Numerous features are now incorporated into Call Details including:

• Conversational Transcriptions – Call transcriptions, powered by artificial intelligence, have been completely revamped. Not only are they formatted in much easier to read conversational format, but also improved in terms of accuracy.
• CRM Data Insight – For qualified CRM integrations where we have access to pull data, dealers will now have more insight into each caller. In addition to customer name and status of the caller, Car Wars will display the vehicle of interest, assigned salesperson or service agent, appointment information, and owned vehicle information.
• CRISP Certification Status – Dealers can now identify if the agent the call is assigned to is CRISP Certified in the Call Details.

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“These Conversational Transcriptions are so powerful,” stated Jackie Bowers, Executive Vice President of Marketing & Product Planning at Car Wars. “Not only do they make the conversation easy to scan through, but they add power to many of our current future solutions, such as keyword tags, call assignment, and call categorizations.”

Car Wars leverages human reviews, artificial intelligence, and CRISP metrics to equip Sales and Service departments with everything they need to Own the Phone. By listening to and categorizing every inbound and outbound call at a dealership, Car Wars provides managers with insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in both Sales and Service.

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